Group Account Director

August 23

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Integral UK Ltd

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We are shaping the future of sustainable building performance through technology and engineering excellence.

Mechanical & Electrical Maintenance • Cleaning • Helpdesk • Fabric Maintenance • Fire & Security

1001 - 5000

Description

• To provide leadership, development and performance management across a portfolio of Accounts within the Work Dynamics Sector within the corporate sector. • The Group Account Director is a key role in providing strategic, tactical and technical operational leadership and direction across multiple Work Dynamics accounts and dedicated Account teams. • Lead a team of Group Account Managers to ensure exceptional service delivery across a national portfolio comprising 93 clients. • Working alongside the sector Transformation Direction and cross functional business leaders, develop ‘go to market’ occupier service product and associated strategies to achieve ambitious growth targets. • Support the Sales and bid activity. • Manage the P&L of your contracts including sales/growth/costs and WIP/Debt management including fee revenue targets and stretch objectives. • Establish a robust governance framework that drives collaborative working relationships with all stakeholders. • Ensure a professional image of JLL-Integral is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.

Requirements

• Managerial experience at Account Manager or above within technical and or hard services is essential. • A proven track record in the commercial / corporate sector with excellent knowledge of the industry market • Ability to work effectively within a matrix management structure • New business hunter qualities as well as very strong account management skills • Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships. • Communicate using appropriate styles, methods and timings • Role Model enthusiasm and energy about their work and encourages others to do the same. • Demonstrate resourcefulness when acquiring additional professional expertise. • Use tact and diplomacy to exchange information and handle sensitive issues. • Project a professional demeanor with colleagues, clients and their customers. • Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance. • Ability to understand the key financial, labour and material variables within budgets in order to achieve target return for Integral. • Excellent interpersonal, written and verbal communication skills. • Self-motivated and capable of leading and inspiring a national Team. • Able to maintain an objective and positive focus through periods of high and sustained work pressure. • Strong technical knowledge and experience, coupled with in-depth knowledge of next generation maintenance methods including condition-based maintenance and exploitation of remote monitoring technology.