Technical Business Analyst
August 24
🔄 Hybrid – London
Description
• Act as the primary point of contact for customer success managers, building strong relationships and understanding customers' business objectives. • Conduct client discovery sessions to gather detailed requirements and understand specific healthcare challenges. • Facilitate regular meetings and communication with clients to provide updates and gather feedback. • Collaborate with clients to translate business requirements into detailed technical specifications. • Develop clear and concise documentation, including use cases, user stories, and process flows, tailored to client needs. • Ensure all documentation is easily understandable by both technical and non-technical stakeholders. • Work closely with internal technical teams to design and customize solutions that address client-specific requirements. • Participate in solution architecture discussions, ensuring that the proposed designs are scalable, secure, and compliant with healthcare regulations. • Assist in the configuration and implementation of client-specific solutions, ensuring seamless integration with existing systems. • Coordinate with project managers to ensure that client projects are delivered on time and within scope. • Manage and prioritize multiple client projects, balancing resources and deadlines effectively. • Conduct user acceptance testing (UAT) with clients, ensuring that solutions meet their expectations and requirements. • Analyze client data to identify trends, opportunities for improvement, and potential risks. • Develop reports, dashboards, and visualizations to help clients make informed decisions and optimize their healthcare operations. • Gather client feedback to identify opportunities for product enhancements and new features. • Stay informed about industry trends, emerging technologies, and best practices to continuously improve client solutions.
Requirements
• Strong understanding of healthtech solutions, including EMR/EHR systems, healthcare data interoperability (e.g., HL7, FHIR), and APIs. • Experience with data analytics and visualization tools (e.g., SQL, Power BI, Tableau). • Familiarity with cloud platforms and healthcare IT systems. • Proven experience in client-facing roles, with a strong ability to build relationships and manage expectations. • Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders. • Ability to analyze complex data, processes, and systems to identify issues and opportunities for improvement. • Detail-oriented with a strong focus on delivering high-quality solutions. • Experience in managing and delivering multiple projects simultaneously in a fast-paced environment. • Familiarity with Agile methodologies (e.g., Scrum, Kanban) and experience in working closely with development teams. • Solid understanding of healthcare workflows, regulations (e.g., HIPAA, GDPR), and industry challenges. • Experience working with healthcare clients, including providers, payers, or other stakeholders, is highly desirable.
Benefits
• Company Pension scheme • Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme • 25 days holiday +8 days bank holiday and an extra day off for your birthday • Electric Car scheme • Cycle to work scheme • Salary Exchange scheme
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