GoCardless
We help 75,000+ businesses get paid on time. No late payments, stress, or hidden fees. Just bank-to-bank payments.
Online Payments and BACS
501 - 1000
Customer Operations Specialist (French or Spanish Speaking)
August 8
🏢 In-office - London
GoCardless
We help 75,000+ businesses get paid on time. No late payments, stress, or hidden fees. Just bank-to-bank payments.
Online Payments and BACS
501 - 1000
Description
• This role is part of the international Customer Operations group. • You will be responsible for supporting GoCardless customers with a range of enquiries from the more general to the most localised, • Providing an excellent level of customer service is very important to our team and will be a key part of the role. • The role is expected to combine customer & stakeholder management as well as query handling.
Requirements
• You are verbally fluent in English, Spanish and/or French and can communicate clearly in writing in order to support customers via email or over the phone. • You have some previous experience working in a Customer Support role • You care deeply about providing customers with a great experience whilst keeping calm under pressure • You take pride in having strong attention to detail and always see tasks through to completion • You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach • Ideally you have some understanding of anti-money laundering and counter-terrorist financing • Prior experience using tools like Zendesk or Looker is preferred, but not essential
Benefits
• Wellbeing - stay healthy with dedicated support and medical cover • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period • Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together • Parental leave - to suit everyone embarking on life's great adventure • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
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