Content Design and Conversation Design Lead

July 27

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Flo Health Inc.

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We are building a better future for female health by helping our users harness the power of their body signals.

mobile • pregnancy • fertility • neural networks • artificial intelligence

201 - 500

Description

• Leading a team of content designers and conversation designers in concepting, delivering and scaling content for our female health audience. • The metrics of that content - our business sets ambitious goals and your job is to ensure your team’s work helps deliver on them. • Ensuring your team creates release-ready content that passes our editorial, medical, and legal checks and delivers on our users’ needs. • Checking the performance/business impact of the content you design and suggesting and planning improvements. • Presenting your work and learnings to the wider / other teams. • Running ideation sessions and workshops, where appropriate, to knowledge/skill share with other content creators. • Developing a first-class culture of design excellence at Flo. • Ensuring key stakeholders are clear on Content Design’s role in a project and are excited about the impact of great Content Design.

Requirements

• A CV that includes at least one previous leadership role for a team creating and improving user-centred content that meets user needs. • Experience of creating successful chatbot dialogues. • Know-how in inspiring and motivating a team to produce their best work, quickly, in an often high-pressured environment. • A track record of building strong relationships with senior stakeholders - from product managers to researchers, analysts to engineers, legal to marketing. • A portfolio of best-in-show examples where you’ve taken data and research to identify user needs, then created journeys and content that delivered quality user experiences. • Experience in reviewing and improving content created by others - not just creating it • Examples of having contributed to design standards, systems and processes. • A working knowledge of how content design sits in the context of a wider working business. • A growth mindset. • An ability to context switch.

Benefits

• Flexible working environment with the opportunity to come into the office and work from home • Company equity grants through Flo’s Employee Share Option Plan (ESOP) • Paid holiday and sick leave • Fully paid female health and sick leave, in addition to holiday and regular sick leave • Workations - an opportunity to work abroad for two months a year • Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents • Career growth, progression, and learning development resources • Annual salary reviews • Unlimited free premium Flo subscriptions • A whole host of other benefits (health/pension/social schemes)