Tech-Enabled Account Manager

April 5

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Exiger

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Making the world a safe and transparent place to prosper

Regulatory Strategy & Advice • Compliance Governance & Controls • Regulatory Compliance • Financial Crime Compliance • Due Diligence & Remediations

501 - 1000

💰 $4.8M Venture Round on 2022-09

Description

• Achieve sales growth and retention quota targets and objectives • Work closely with the originating relationship manager to become intimately familiar with existing client accounts, their stakeholders, and their needs/report scopes • Serve as primary point of contact for relevant client accounts, ensuring client requests and communications are actioned in a timely manner • Coordinate with the client success and delivery/execution functions to ensure client needs are communicated and expectations are met accordingly • Establish and maintain close relationships with client stakeholders, staying in touch with key developments and account status • Develop thorough understanding of all Exiger Tech and Diligence products and solutions, and their use cases • Identify and analyze underlying customers' business and sales issues to match appropriate solutions to the customers' requirements • Business reviews quarterly to evaluate opportunities to resolve issues, review quality and look for additional partnership opportunities with client • Evaluate potential market opportunities and competitors to ensure we are maximizing revenue and selling effectively against competitors • Work closely with Exiger's Marketing team on relevant marketing efforts and campaign execution, including conferences, webinars, and knowledge-share events • Maintain records of sales visits, appointments, contacts and sales campaigns in the global CRM (Salesforce.com)

Requirements

• High level of initiative and self-motivation; ability to work in a team environment • Knowledge of the processes and daily workflow of compliance, procurement, supply chain, legal, and ECM professionals, and other due diligence customers • Ability to accommodate Americas time zone differences to support client requests during client's business hours, as needed • Flexibility and willingness to work outside of standard business hours to meet deadlines and/or entertain customers • Strong written and verbal English language skills • Ability to lead presentations in a customer-facing environment in an adaptive style • Ability to increase revenue from existing customers • Ability to effectively handle multiple activities ensuring revenue goals are achieved • Familiarity working with Exiger's suite of Diligence & Tech solutions preferred • Ability to travel to client sites, once safe to do so • Bachelor's degree required • 5 years of experience interfacing with and managing customers • At least 5 years of experience working with financial services and/or due diligence sectors.

Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off • Industry leading health, vision, and dental benefits • Competitive compensation package • 16 weeks of fully paid parental leave • Flexible, hybrid approach to working from home and in the office where applicable • Focus on wellness and employee health through stipends and dedicated wellness programming • Purposeful career development programs with reimbursement provided for educational certifications