IT Systems Analyst

July 27

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DF Capital

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DF Capital is a specialist savings and commercial lending bank built to serve individuals and businesses in the UK.

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Description

• Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. • Keep incident management (ticket) systems up to date. • Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. • As required, provide timely communication to users on the status of their service requests and incidents. • As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner. • Ensure problem prevention methods are continually applied to improve service levels and reduce costs. • Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. • Monitor the availability, performance and throughput of supported IT applications. • Prioritise and schedule assigned support activities and tasks. • Maintain IT application support technical documentation. • Participate in disaster recovery activities as required. • Manage outside support suppliers and other third-party assistants as required. • Create and update documentation.

Requirements

• Basic Understanding of operating systems (Windows, Linux) • Knowledge of network services and protocols • Familiarity with server infrastructure and virtualization technologies • Knowledge of Cloud Based Service Providers (AWS, Azure) • Helpdesk management skills. • Experience with and understanding of Powershell and VB scripting. • Problem diagnosis and resolution. • Ability to produce clear written material. • Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders. • Technical requirements definition skills. • Ability to engage with and seek input from others to ensure delivery to agreed timescales. • Strong sense of ownership and ability to follow tasks through to completion. • Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues. • Willingness to learn new technologies and maintain industry knowledge. • Ability to understand and determine when issues should be escalated to a higher level. • Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

Benefits

• Private medical insurance for you and your partner/spouse • 10% Employer pension contribution • 30-day annual leave entitlement plus Bank/Public Holidays • Gym Membership • Discretionary annual bonus • Discretionary share awards • Life Assurance • Income Protection • Save As You Earn company share acquisition scheme • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles • 4 days of paid Volunteering leave to support our local communities • Vibrant office location in the lively city centre of Manchester.