Head of Rider Communications and CRM

August 29

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Deliveroo

WebsiteLinkedInAll Job Openings

Building the definitive online food company.

food • food delivery • restaurant delivery • groceries • logistics

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Lead communications for 180,000 riders across multiple regions. • Support team development and manage comms prioritisation. • Act as advisor to senior management on rider communications. • Develop go-to-market strategies in collaboration with Product Managers. • Manage lifecycle CRM strategies for onboarding and rider engagement. • Oversee crisis communications and sensitive escalations.

Requirements

• Proven experience in developing and executing communication strategies and CRM initiatives, preferably in a fast-paced, customer-centric environment and across multiple geographies. • Strong leadership and management skills with the ability to inspire and lead a team to achieve goals. • Experience advising and influencing senior stakeholders based on earned trust, reliability and responsiveness. • Strong analytical and problem-solving abilities with a data-driven approach to decision-making - where data is used in comms you should be able to quickly sense-check to spot an error with ease. • Excellent judgement - you can quickly grasp a situation and know what steps need to be taken to resolve it efficiently and compliantly • Exceptional communication and interpersonal skills with the ability to collaborate effectively across teams and manage the work of people who don't directly report to you. • Knowledge of CRM platforms and tools, as well as experience in leveraging data to drive CRM strategies. • A passion for customer experience and a deep understanding

Benefits

• Competitive benefits in health, family, finance, community, convenience, growth, time away, and relocation.