Operations Support Associate

April 5

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Cubitts

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The Modern Spectacle Maker. Born in King's Cross, London.

Spectacles • Sunglasses • Bespoke • Optical Services

51 - 200

Description

•Support Helpdesk manager - achieving priorities and goals •Offer technical support and update our fabulous stores with the live status of their orders •Monitor and update WIP reports reducing incoming calls and ensuring orders are fulfilled on promised ETA helping operations to achieve targeted lead time •Working closely with teams across the business, such as our production, state-of-the-art glazing lab, retail stores and customer service to proactively identify and solve problems as they pop up •Jumping across a range of different systems and platforms •Collate and share regular reporting on daily/weekly reports with the team •Act as an ambassador for Cubitts, helping to educate and excite others about our mission

Requirements

•An exceptional communicator, ensuring our store and customer experience teams have timely and accurate updates for all orders •Positive, and high energy, with a passion for problem solving and getting things done in a timely manner •Motivated by the idea of exceptional customer service - both internally (across other departments) and ultimately with our customers •Excellent attention to detail •Able to think on your feet and adapt to new and changing processes with ease. •Demonstrate initiative, positivity and determination •Solutions minded, and systems-savvy •Engaged and energised by our values; For all, Pioneering and Proud •Optical experience preferred

Benefits

•Complementary spectacles •Bespoke holiday allowance •Personalised training and development with exclusive access to the YCN platform •Yoga classes and lots of company socials •Mental Health Partnership with Champion Health •Unlimited You Can Now Business Skills Training •Qualified financial expert Bippit