Sales Administrator (JR101136)

August 16

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Clarion Events

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Clarion is one of the world’s leading events organisers, we produce and deliver innovative and market-leading events.

501 - 1000

Description

• Provide strong administration support to the sales function. • Assist the sales team process booth contracts, offering great customer service to all clients. • Supporting and driving data capture and commercial processes. • Salesforce - Run weekly reports and checks to ensure the floorplan and salesforce are aligned and monitor dashboards for accuracy. • Maintain a process document of the role for business continuity. • Coordinate with Customer Success team to ensure seamless integration of sales leads. • Provide customer support via Freshdesk, email and telephone calls when required. • Be knowledgeable to the EZONE (Exhibitor Portal). • Stay up to date with new products and features. • Business travel to support our own, and competitor events, is a requirement of the role. • Liaising with internal departments on the Canvas Service Desk and ticket fulfilment. • Support “Sales Dealing” issues, changes and amendments with the finance team. • Support the portfolio to highlight best practices and ensure uniformity across the business. • Support teams across the portfolio of events on an ad hoc basis. • Support the Exhibitor Services Journey, owning and driving certain aspects.

Requirements

• Excellent organisational skills and the ability to work using initiative. • Confident IT skills and experience of using CRM databases. • Strong communication skills with internal and external stakeholders. • Time management skills in the office and from home. • Ability to work well under pressure and to strict deadlines. • Working onsite during the build-up and open period of the show. • Experience on Salesforce.com is not required but would be advantageous. • Working knowledge of foreign languages is not required but would be advantageous. • Displays a clear understanding of all the elements required to deliver a successful event.

Benefits

• 25 days’ holiday plus bank holidays • End of year wellbeing shutdown (closed for the last week of the year) • Celebration day off (e.g. birthday, Diwali, Eid, etc) • Summer Hours in August (3pm finish on Fridays) • Helping Our World (HOW) Days – one paid day per quarter to carry out charity work • Pension Scheme • Private Medical Insurance • Health Cash Plan • Wellbeing Library (MYNDUP) • Mentoring Programme • Subsidised Café • Season Ticket Loan • Cycle to Work Schemes • Free on-site gym and shower facilities • Free eyesight tests • Free flu vaccination – offered on site once a year for all employees