Senior Technical Account Manager, EMEA

July 18

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Beacon Platform

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The All-in-One Developer Platform for Capital Markets

Derivatives and Securities Trading Systems • Trading Systems Consulting • FinTech • Python • Developer Platforms

201 - 500

Description

• The Senior Technical Account Manager manages relationships with clients and helps them drive value from Beacon Platform by understanding their needs and helping them solve problems. • The Senior Technical Account Manager works closely with the Client Support desk to resolve support incidents, understand support trends/root causes, and ensure a positive support experience for clients. • The Senior Technical Account Manager also works closely with the Sales and Account Management team to understand client needs, drive feature adoption/user expansion, and uncover opportunities for client projects/professional services. • Finally, the Senior Technical Account Manager works with Beacon Product Management/Engineering to champion the interests of their clients and inform product roadmap and feature request decisions based on the Voice of the Customer.

Requirements

• 5+ years of experience with a relevant software vendor, consultancy, or market participant; ideally in a customer support, technical account management, or software development role • Experience managing relationships with clients/stakeholders and managing external projects • Experience with at least one of the following languages: C++, Rust, Python • Experience with SDLC tools and agile development • Strong analytical and problem-solving skills; hands-on approach to resolving technical issues • Excellent verbal and written communication skills; strong attention to detail • Persistence and adaptability – expect and embrace change and challenges in a start-up environment • Sound understanding of energy commodity derivative markets, trading lifecycle, and risk management

Benefits

• Unlimited PTO • BUPA Health, Dental, and Cash Plan • 10 paid company holidays • Pension scheme with company match • Charitable donation match • Access to Udemy - An online learning and teaching marketplace with over 185,000 courses. Learning opportunities include programming, marketing, data science, communication, and much more. • Innovative Culture - Our employees have a voice and can make a big impact across the organization. A lot of people in large companies don’t feel connected to what they’re doing and feel like they’re put in a box. Here you will have the freedom to be creative and innovative. We’re looking for smart and driven people to help get us to the next level.