Manager - Solutions Architecture

April 5

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Bazaarvoice

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Building smarter shopper experiences across the entire customer journey.

eCommerce • Retail • user-generated content • Brands • Shopper Advertising

1001 - 5000

💰 $6.7M Post-IPO Equity on 2012-11

Description

• Lead a team of Solutions Architects for client engagement and solution development. • Proactively engage with Sales and Client Success as an advocate for Clients. • Work with Account Directors to ensure Services packages meet Clients’ needs. • Own and manage assigned regions' Services bookings forecast. • Act as the escalation point for sales engagement requests and feedback. • Develop relationships with senior management and executives in your region(s). • Conduct weekly, one-on-one sessions with each SA on your team. • Immediately address any performance concerns and implement corrective action as needed. • Review, approve and provide feedback to SAs regarding Statements of Work.

Requirements

• Has a Bachelor’s degree. • Experience managing client-facing, Professional Services teams. • Experience in SaaS/e-commerce industries • Five (or more) years of experience leading a team of Solution Architects. • Strong financial analysis experience (margin analysis, discounting strategies, P&L, ROI, etc.). • Track record of meeting and exceeding Services sales forecasts and commitments. • Strong coaching and mentoring experience; able to confidently provide constructive, professional development feedback. • Ability to work closely in a highly collaborative manner with internal stakeholders on client-facing pre-sales opportunities. • Ability to work and thrive in a fast-paced environment. • Excellent verbal and written communication skills. • Know what it means to effectively manage up and out. • Proven ability to ramp up quickly and a proven self-starter.

Benefits

• Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK!