Sales & Retention Executive

August 28

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Babylon

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Our mission is to put an accessible and affordable health service in the hands of every person on earth.

Technology • Healthcare • Mobile • Internet

1001 - 5000

Description

• Identify and pursue new sales opportunities with prospective customers. • Build and maintain strong, long-lasting relationships with customers. • Proactively reach out to new and existing customers to support their onboarding journey, as well assess satisfaction and address any concerns. • Provide ongoing support and education to customers about new and existing products and services. • Implement strategies to improve customer retention and reduce churn. • Be the point of contact for customers wishing to cancel or renew their subscriptions and implement strategies to reduce churn. • Achieve and exceed sales and retention targets. • Maintain detailed records of customer interactions, sales and retention activities, and outcomes in the CRM system. • Respond to customer inquiries and provide timely and accurate information. • Resolve customer issues and complaints with empathy and efficiency. • Collaborate with internal teams to ensure customer needs are met and exceeded. • Support with market and user research to understand customer needs and trends. • Provide regular insights on customer feedback and service or systems issues. • Participate in team meetings and contribute ideas for continuous improvement.

Requirements

• 2+ years experience working in customer service, sales, retention or account management, preferably in a healthcare setting. • Experience working in a contact or sales centre. • Proven track record of meeting or exceeding sales targets. • Experience with CRM software, case management and telephony systems. • Flexibility to work shifts as required. • GCSE ( or equivalent) A-C in English and maths