Digital Onboarding Specialist - Fixed Term Contract

August 9

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Arbor Education

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Arbor MIS helps schools and MATs work more easily and collaboratively. Join a free webinar: http://bit.ly/Arbor-webinars

Education • Management Information Systems • Big data • Data visualisation • Technical support

51 - 200

💰 Private Equity Round on 2020-12

Description

• Managing onboarding projects with schools moving to a Key Group MIS • Managing the data migration process and ensuring tasks are completed • Creating and maintaining onboarding resources (Arbor Training Hub, Help Centre) • Prepare, plan and lead internal and external calls and meetings • Managing all questions and queries relating to the onboarding process • Managing risk, change and escalation as appropriate • Responsible for overall project success and customer outcomes • Supporting the Programme teams with project administration • Utilise company software systems to cleanse data and generate accurate reports

Requirements

• Experience working in either a project, customer support, admin or software background desirable • Ability to work as a team player and willingness to get stuck in • Effective communication with customers • Strong organisation and attention to detail • Ability to interpret data to understand schools needs • Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture • Ability to find solutions that will deliver outcomes • Proficient in Microsoft and Mac OS Platforms • Willingness to travel to client sites

Benefits

• 32 days holiday (plus Bank Holidays) • Enhanced maternity and adoption leave (20 weeks full pay) • Enhanced paternity leave (6 weeks full pay) • 5 free return to work maternity coaching sessions • Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme) • Flexible working options • Dedicated professional development training budget • Volunteer with a charity of your choice for a day each year • Dog friendly offices • Regular team socials • Half-day summer Fridays • Employee Assistance Programme