Client Success Manager, Benelux
July 21
🏢 In-office - London
Description
• Understand the needs and/or setup and configuration of the Tixr platform to meet client specifications • Provide guidance and support to clients during the technical implementation phase • Assist in planning and organising logistics for onsite visits and field operations, including inventory management of equipment, shipping equipment, travel arrangements, accommodation, and transportation for team members • Liaise with the client and internal teams to ensure all necessary resources and equipment are available for onsite operations • Ensure our CRM is up to date with necessary information for other team members as events and seasons deploy • Act as lead (where needed) for onsite support for clients • Schedule and coordinate meetings, workshops, and training sessions as needed • Gather feedback from clients and communicate back to London and US HQ • Foster strong relationships with clients to ensure a positive and productive partnership • Generate reports summarising the progress and outcomes for internal and client review • Work closely with sales and support teams to ensure seamless handover of clients from the sales process to the technical implementation phase • Be prepared to build a team of Client Success Managers in the region and a network of contractors
Requirements
• Native or Fluent Dutch speaker • 4+ years of experience in a client services role, in the technology, ticketing or events space • Detail-oriented and highly organised, strong service orientation • Excellent project management skills • Quick learner, can learn in a structured environment or independently • Great communicator with a professional demeanour • Passion and appreciation for technology, design, and live events • Ability to multitask and prioritise competing demands • Creative problem-solving skills • Understands technology systems and processes (CRM, Google Drive, Project management tools, etc)
Benefits
• Flexible PTO policy, holidays, a paid day off on your birthday • Fun and energetic work environment • Fully remote • Access to awesome events!
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