Senior Customer Success Manager, EMEA

April 5

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6sense

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6sense Revenue AI™ reimagines the way revenue teams create, manage and convert pipeline into revenue.

Predictive intelligence • Predictive marketing • B2B marketing • Predictive sales • Artificial Intelligence

1001 - 5000

💰 $200M Series E on 2022-01

Description

• Imagine predicting customer behavior accurately • Instrumental player in growth • Trust you to drive customer success • Shape and accelerate success • Manage customer onboarding and training • Ensure adoption into customer workflows • Maintain visibility into product performance • Assist customers in promoting service adoption • Identify areas for customer growth • Build customer advocates • Become an expert on predictive engine • Advocate for customers' product feature priorities internally • Partner with sales for pre-sales questions and demos • Identify opportunities for continuous improvement • Ability to juggle multiple projects

Requirements

• 3-5 years of Customer Success, Account Management, or Consulting experience • Experience working with global 1000 enterprise customers • Experience advising customers including CxOs • Experience working closely with B2B demand gen, marketing, sales, and analytics teams • Have led projects from conception to closure

Benefits

• Help shape and accelerate success • Own high profile customer advisory relationships • Drive technical competency • Ensure rapid deployment to demonstrate measurable results • Create a culture of customer success • Actively manage the happiness and renewal of assigned customers • Collaborate with global enterprise customers • Manage implementation projects • Identify areas for customer growth • Build customer advocates • Advocate for customers' product feature priorities • Partner with sales and product teams • Represent the voice of the customer • Opportunity for continuous improvement