Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Enterprise Customer Success Manager
April 5
🏢 In-office - London
Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Description
• Multiverse is a tech-first institution that combines work and learning to deliver equitable access to economic opportunity for everyone. We close the critical skill gaps through a new kind of apprenticeship, harnessing the best of human-centred coaching, AI and tech to deliver an approach to learning that’s measured, applied, guided and equitable. • As an Enterprise Customer Success Manager, you will work with FTSE enterprises to evolve the way they think about human capital development. We nurture relationships with stakeholders across our clients, ensuring our programmes are delivering value and engaging with C-suite and senior decision-makers to bring ROI to life and address their business challenges. • We are just getting started, and are looking for exceptional Customer Success individuals to help drive continued growth in the UK.
Requirements
• 3+ years of Customer Success, Sales, Account Management or Consulting experience • Experience working with and influencing C-suite, C-1 and/or C-2 execs in FTSE organisations • Proven record of independently driving customer outcomes within complex enterprise customers in a high-touch environment • Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail • Proven ability to influence cross functional teams (eg. product and sales) to get things done • Comfortable in a fast-paced, ever changing environment (previous startup or consulting experience preferred) • You are commercially minded, with a passion for business and want to be part of the team that shapes the future of our playbook
Benefits
• 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year • private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support • with weekly visits to the London office and the opportunity to work abroad 45 days a year • weekly socials, company wide events and office snacks!
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