Zwift
We are the fitness company born from gaming. And we’re on a mission to make more people, more active, more often.
Indoor Cycling • Social Fitness • Networked Fitness • Fitness Gamification • Health and Wellness
501 - 1000
Community Support Specialist - German
July 30
🏢 In-office - London
Zwift
We are the fitness company born from gaming. And we’re on a mission to make more people, more active, more often.
Indoor Cycling • Social Fitness • Networked Fitness • Fitness Gamification • Health and Wellness
501 - 1000
Description
• The Community Support team at Zwift work directly with our members delivering an authentic support experience. • You will thoughtfully manage competing priorities with attention to detail, be a skilled communicator and advocate for the community. • Communicate with members through all available channels at Zwift, including email, chat, phone, and forums. • Deliver an effortless customer experience to our Zwift community when they reach out for support via chat, phone and email. • As a language specialist, assist in conducting QA assessments on our partner sites to ensure high-quality work both internally and externally. • Track metrics and qualitative feedback from retrospective reports to drive improvements. • Become a valued and engaged member of our team, actively participating in our virtual team environment.
Requirements
• Fluency in German and English: Strong written and verbal communication skills in both languages. • Ability to Work Independently: Demonstrated self-motivation and responsibility to manage tasks, make decisions, and solve problems with minimal supervision. Comfortable setting priorities, meeting deadlines, and adapting to changing priorities. • Excellent proactive problem-solving skills, focused on continuous improvement. • Excellent attention to detail, with a proven ability to adhere to processes and procedures while investigating new issues. • Ability to implement data-driven changes by effectively influencing and collaborating with cross-functional teams. • Can handle tasks with confidence, but also understand how important it is to work together with the team to achieve great results. • Willing to dive in and do whatever it takes to support your team during times of change, viewing these moments as opportunities to grow, contribute to the future, and continuously learn and adapt.
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