YouLend
Enabling e-commerce and payment platforms to support their merchants with fast, flexible embedded finance solutions
Business Loans • SME Financing • Intelligent Overdrafts • Neo Banking • Transparency
201 - 500
Head of Customer Support
August 20
🏢 In-office - London
YouLend
Enabling e-commerce and payment platforms to support their merchants with fast, flexible embedded finance solutions
Business Loans • SME Financing • Intelligent Overdrafts • Neo Banking • Transparency
201 - 500
Description
• Coach and empower your team to deliver an exceptional customer experience, providing coaching and thoughtful feedback to drive performance improvement. • Motivate your team to achieve key call KPIS – including keeping our abandon rate low and our handling rate high! • Analyse customer data to influence team strategy. Develop and implement processes to meet customer needs, increase customer satisfaction and drive tool adoption. • Ensure the team can educate & consult with YouLend customers understanding their dashboard and their repayments, offering best practice guidance. • Collaborate cross-functionally to ensure visibility and alignment on customer needs. • Support your team through helping them form career development plans and working with them to build their skills and achieve their goals.
Requirements
• Customer service • Complaints Handling • People management • Hard working • Excellent written communication skills.
Benefits
• Stock Options • Private Medical insurance via Vitality • EAP with Health Assured • Enhanced Maternity and Paternity Leave • Modern and sophisticated office space in Central London • Free Gym in office building in Holborn • Subsidised Lunch via Feedr • Deliveroo Allowance if working late in office • Monthly in office Masseuse • Team and Company Socials • Football Power League / Squash Club
Apply Now