Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful$1. .$1
Online Professional Network • Jobs • People Search • Company Search • Address Book
10,000+
Customer Success Manager
2 days ago
🏢 In-office - London
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful$1. .$1
Online Professional Network • Jobs • People Search • Company Search • Address Book
10,000+
Description
•Main point of contact for B2C customers ensuring satisfaction and support. •Develop and maintain long-lasting relationships with customers. •Proactively identify opportunities for customers. •Quickly resolve any problems that arise. •Help customers with vehicle-related issues via phone, email, or face-to-face. •Build strong relationships with customers during their lease period. •Guide new customers in understanding their vehicle and the service. •Host regular events for new and existing customers. •Regularly check in with customers to offer additional support. •Gather customer feedback for continuous improvement. •Understand customer dissatisfaction and develop success strategies. •Support retention of customers. •Fulfill ad-hoc customer experience tasks as required.
Requirements
•Bubbly, charismatic & friendly personality •At least 1 year of experience in Business Development Management, Customer Success Management or Team Management. •Great communicator, able to explain things clearly and listen to customers’ needs. •Problem-Solving Skills! Be ready to tackle any issues that come up and find the best solutions for our customers. •Resilience: The ability to stay positive and professional, even when things get tough. •Confident in building customer relationships •Excellent organisation and interpersonal skills •Comfortable with engaging with groups of customers face-to-face •Proficient in using MS Office (including Excel) and CRM software. •Knowledge of electric vehicles and the ride-hailing industry (nice-to-have). •Previous business development management or customer success management experience (nice-to-have).
Benefits
•Discretionary performance-related bonus scheme in place (capped at 10% annual base salary) following probation, paid quarterly. •Statutory pension scheme. •20 days holiday per year plus bank holidays.
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