Hospitality Quality and Compliance Strategist - Head of Product
July 23
🏡 Remote – Anywhere in the UK
Description
• Assess service levels based on UTOPIA's vision • Review building plans and provide comments • Analyze operational impacts and provide design briefs • Conduct competitor analysis and identify improvement opportunities • Define property concept and develop operational models
Requirements
• Extensive operational experience in hospitality projects • Experience with boutique hotels (worldwide) • In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards • Background as a hotel manager, pre-opening manager for the boutique hotels, or similar role • Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies • Ability to analyze and improve guest experience and operational efficiency • Understanding of property management systems, relevant software applications, and technology integrations • Excellent communication and collaboration skills • Languages: native / fluent English and Spanish
Benefits
• Initially a fixed-term contract with the possibility of long-term engagement • Chance to shape the future of luxury hospitality • Fully remote opportunity with flexible hours
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