Account Manager (Portuguese Speaking)

August 27

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Borderless payments for your local and international expansion

Financial services • Payment systems • Payment technologies • Payment cards • Wire transfers

201 - 500

Description

• Great opportunity for experienced Senior / Team Lead Client Relationship Manager from payments industry to join an international fast-growing fin-tech company to become a key CRM person in the region responsible for handling the merchants and customer relations operations in Brazil acting as a part of Customer Success global team. • Handling effectively the incoming leads, demonstrating technical selling skills and products knowledge, delivering effective presentations to potential and existing merchants • Relationship Management: establishing productive, professional relationships with merchants and leverage those relationships to drive the best possible merchant experience • Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts • Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicate these to relevant functions • Coordinating the upscaling of the operations related to the Customer Success Department for the Brazil market, liaising with departments / teams involved in the delivery of our services.

Requirements

• Minimum 3 years of experience in key account management, customer support, sales or business development in payments / card acquiring industry. Senior or team lead experience would be considered of great advantage. • University degree or equivalent in Economics, Business Administration or relevant field of study • Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management • Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills • Proficient Portuguese is a must, Spanish is a plus

Benefits

• Attractive monthly salary paid in line with experience • Full-time employment, vacation, sick, and paid holidays • Modern workplace in London office with all necessary equipment • A team of top international professionals to learn from • Multicultural working environment