Head of Partner Operations

5 days ago

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UNiDAYS

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201 - 500

Description

• As the Head of B2B Partner Support, you will be responsible for overseeing all aspects of UNiDAYS partner support and ensuring a seamless experience for our B2B2C partners. • The team will deliver end-to-end partner onboarding experience including supporting our new business team. • For our existing partnerships, the team will be responsible for supporting commercial teams in executing against their respective account plans including tactical promotions execution, partner affiliate network tracking best practices, partner competitive shopping, auditing, billing readiness, code management and leading the partner support function.

Requirements

• Significant experience in a B2B client / partner operations role (e.g., Sales Operations, Partner Operations, Revenue Operations). In a SaaS or marketing technology business. • Extensive leadership experience, ideally having led remote teams across multiple time zones. • Extensive knowledge of CRM/ERP tools, experience working with Salesforce as part of the support process is highly desirable. You’ll have examples of where you have defined, improved and automated manual processes. • Experience of affiliate / partner marketing and having working knowledge of affiliate network technology is highly desirable. • Experience supporting commercial teams with external partner / client meeting and presentations, • Comfortable working with senior executives and individual contributors across Commercial, Product, Support and Sales Operations areas. • Detail-oriented, highly multi-tasked. Customer-focused. • Exceptional analytical skills & confident working broad cross-functional teams. • Structured, solid organisational skills including attention to detail, multi-tasking skills & bias for action.

Benefits

• 25 days holiday per year increasing with length of service, plus flexible bank holidays • Competitive salaries • 4pm finishes every Friday • Company bonus scheme • Company pension scheme • Private health insurance (Vitality) • Income protection policy • Life assurance policy • Employee Assistance Program • Enhanced parental leave pay • Core hours with flexibility around how/when you manage your time • Regular team building activities • The latest tech and hardware will be supplied from day one • Good Vibes Program • Support for home working for all new team members.