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🏢 In-office - London
Behind every Trustpilot review is an experience that matters.
online reviews • review software • online reputation management • customer reviews • consumer reviews
• Work with the Marketing team to build best-in-class performing automation programs (Email, Event, Mentor) that create quality demand efficiently, at scale • Email builds/sends, landing pages, dynamic content, list imports, database management, continuous optimisation and multi-tool orchestration • You will play an integral part in making data accessible and actionable within Salesforce Marketing Cloud. This includes developing data extensions, integrating external data sources, and ensuring the seamless flow of data between systems. • Create campaigns to support, scoring, event promotion, and data management • Have a clear understanding of the following areas: the framework of campaigns, lead routing, and data management between sales and marketing systems • Support the Marketing team with the planning and execution of strategic marketing automation projects like segmentation, deliverability, email performance reporting, and opt-in database growth • Work cross-departmentally to obtain critical information and satisfy internal stakeholders. • Key to success in this role will be an ability to manage multiple agendas from the Senior Leadership Team, while using well developed influencing skills to deliver the required outcomes of Marketing
• Significant experience as a Salesforce Marketing Cloud Developer, Adobe Marketo, HubSpot etc. including hands-on experience with Journey Builder, Email Studio, Automation Studio, Content Builder, and/or Mobile Studio • Knowledge and experience of using HTML, CSS, AMPscript, SQL, and JavaScript • Solid understanding of marketing automation concepts, strategies, and best practices • Experience with data integration and APIs, particularly in connecting Salesforce Marketing Cloud with other systems • Familiarity with tracking, analyzing, and optimising email campaign performance metrics. • Comprehensive analytical and problem-solving skills with the ability to translate business requirements into technical solutions • You should be comfortable guiding and training colleagues, offering technical demonstrations on Salesforce Marketing Cloud, best practices, and new tools, ensuring the team stays aligned and up-to-date with evolving platform capabilities. • Good communication and collaboration skills to work effectively with clients and cross-functional teams • Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer) are highly desirable • Experience working in a consultancy or client-facing environment is also desirable • Circa 5 years of experience in marketing automation; is proficient in Marketing Cloud and understand CRM integration (Salesforce CRM preferred) • Demonstrated experience in marketing automation and inbound/ outbound best practices and interdependencies with other tools (webinar platforms, CRM) • Effective communication and desire to improve processes • Supported highly complex processes and demonstrable ability to understand the framework of campaigns. • Full understanding of marketing metrics including analytics and reporting • Experience in developing and optimizing lead management and campaign management processes with tangible impact on company efficiency • A hands-on, “can do” attitude is essential • We are looking for someone who is eager to continuously learn and stay updated on the latest technologies and best practices in Salesforce Marketing Cloud and marketing automation.
• A range of flexible working options to dedicate time to what matters to you • Competitive compensation package + bonus • 25 days holiday per year, increasing to 28 days after 2 years of employment • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist • Pension and life insurance • Health cash plan, online GP, 24/7, Employee Assistance Plan • Full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Season ticket loan and a cycle-to-work scheme • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. • Independent financial advice and free standard professional mortgage broker advice
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