Project Administrator - Construction

August 27

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Description

• The Project Administrator (PA) will act as the primary point of contact and reference for all parties involved in the successful execution of a job • Track the progression of a job from initiation to completion using project management software and checklists • Update job stages and manage job life cycle • Act as primary point of contact for all parties involved in the execution of a job including Estimators, Project Managers, clients (carrier programs, insurance companies, adjusters), customers/insured (Property Managers, commercial or residential property owners), subcontractors and suppliers, account payable and receivable, and administrators • Maintain schedule for scheduled inspections, mitigation, or pack outs/pack backs for Estimator/PM reference • Schedule initial inspections with homeowners • Create rapport and build relationships with our clients and customers/insured • Understand requirements, regarding documentation and timeframes, of each carrier program and/or insurance company • Provide consistent, high-level “10 out of 10” customer service to both clients and customers • Follow through on promised dates and times for responses and deliverables to any parties • Educate our clients and customers/insured about our overall process and set realistic expectations • Research and resolve any concerns from clients and customers/insured • Follow up on all issues affecting the forward progression of a project • Interact with fellow teammates in a positive, respectful, and supportive matter • Promote teamwork • Follow the On-call Scheduling and Response Policy

Requirements

• High school diploma or equivalent • Ability to problem solve on an ongoing basis • Knowledge of Microsoft Office Applications (Word, Excel, Outlook) • Computer proficiency to include current company software programs • Knowledge of general office procedures (filing, general record keeping) • Advanced communication and interpersonal skills • Demonstrated ability to work under pressure with multiple tasks, changing priorities, short deadlines and heavy workload • Ability to work full-time, onsite, Monday - Friday 8:00 AM - 5:00 PM, with occasional on call work, paid at time-and-a-half for hours exceeding 40 hours per work week