VP Operations & Sustainability
July 31
🔄 Hybrid – London
Description
• Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives • Be the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by inhouse team or with the support of Stuart’s BPO partners • Ensure cities are performing according to their potential and the supply-demand level • Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level • Guide the organisation smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations • Be the voice of our couriers by enabling a strong courier value proposition: Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection and other factors • Implement and improve all courier operational processes to enable a healthy supply • Build a strong courier operations team focused on onboarding, activating and retaining couriers in over 150+ cities • Enable Stuart to manage a multi-fleet programme that considers multiple vehicle types and optimises for quality of service and CO2 emission reduction • Implement Stuart’s ambitious Sustainability program: Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitment
Requirements
• 10+ years of experience scaling an operational team across multiple countries • 5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sites • Proven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversity • English skills is a must • Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organisations up to successfully adapt to evolving business needs • A 1% better everyday mindset while questing the status quo • Gritty attitude as there are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changes • Strong analytical skills with data-driven mindset • Excellent communication and collaboration skills • Experience in vendor management and contract negotiation is a plus
Benefits
• Food allowance £200 monthly (groceries/restaurants/food apps etc) • Stuart Academy, offering a wide range of upskilling and development opportunities • Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class • Cycle to work scheme • Private healthcare provided by Aviva • 30 days working abroad per year
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