Flarespace: eCommerce Representative

September 12

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Description

• Respond to customer inquiries and resolve their issues via various communication channels such as email, phone, and/or chat. • Assist customers with placing orders, tracking shipments, and processing returns. • Provide product information and recommendations to customers. • Collaborate interdepartmentally and with outside 3PL partners, on matters such as shipping and billing, to ensure timely and accurate order fulfillment. • Partner with our internal warehouse teams to fulfill orders directly from our internal warehouse. • Maintain accurate records of customer interactions and transactions. • Identify and escalate complex issues to senior representatives or supervisors. • Stay up to date with product knowledge and industry trends to provide excellent customer service. • Meet and exceed customer satisfaction goals and performance metrics. • Make recommendations for continuous improvement of customer service processes and procedures. • Contribute to the overall success of the accessories eCommerce team by co-elevating with all team members through collaboration, cooperation, and camaraderie. • All other duties as assigned.

Requirements

• Exceptional phone and email communication skills • Ability to manage high-volume customer interactions with professionalism • Strong problem-solving and decision-making skills to resolve issues efficiently • Excellent time management with the ability to multitask and prioritize effectively • Highly detail-oriented with accurate data entry skills • Experience working with CRM systems and customer support ticketing tools • Familiarity with Ecommerce platforms, order processing workflows, and troubleshooting • Flexible availability, including weekends and holidays, to meet customer needs