Customer Experience (CX) - Senior Manager (Paris or London)

2 days ago

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SINGULIER

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We build meaningful value through deep digital, data, technology and creative expertise for forward-thinking ventures.

Digital strategy • Digital transformation • Innovation • Data • UX

51 - 200

Description

• Singulier is looking for a Senior Manager, Customer Experience to lead and contribute to CRM, loyalty and CX consulting projects • Advise clients on Customer Experience (CX) & CRM strategy, scope and deliver projects to implement them • Support the development and promotion of the Marketing Practice in CRM & CX

Requirements

• 7+ years' experience in CRM marketing consulting and or leading customer experience for a consumer brand including CRM & loyalty • Experience in the related marketing fields of CRM, customer service, omnichannel services, data insights and platforms, voice of the customer, retention etc, • Knowledge of CRM, CX and marketing automation platforms and working knowledge of several of the major tech players in the industry • Ability to balance the needs of business stakeholders with customer needs to create the best experience for both • Can analyse, manipulate and report on customer data with ease, as well as briefing analysts to conduct work and refining their outputs • Strong project management organization and prioritisation skills as well as rigour and autonomy • Comfortable working in a fast-paced environment with quick delivery time and rapid data driven decision making • Can navigate ambiguous situations and apply analytical thinking to guide direction and direct teams • Ability to work out the best trade-off between speed to market and performance to deliver the customer and business goals - we work with private equity owned businesses so speed and done is often more critical than perfection • Ability to communicate to all seniority levels, and able to produce presentation material rapidly to clearly convey strategies, analysis and updates • Ideally knowledge of both B2B and B2C industries and the different approaches to customer experience • Fluency in English and French, German an additional advantage