Secureframe
Automated security and compliance solutions for growing businesses.
SOC 2 • ISO 27001 • Security • Compliance • Audit
51 - 200
Customer Success Manager
December 13, 2023
🏡 Remote – Anywhere in the UK
Secureframe
Automated security and compliance solutions for growing businesses.
SOC 2 • ISO 27001 • Security • Compliance • Audit
51 - 200
Description
• Master the product to effectively manage customer activities • Achieve key success metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) • Analyze customer engagement and enhance their usage and satisfaction • Own customer relationships post-sale • Collect customer feedback and communicate client needs • Identify opportunities for account growth and renewal • Continuously refine and improve internal processes
Requirements
• 2+ years of experience with SOC 2, ISO 27001, and other forms of compliance • 3+ years of experience in customer facing roles • Strong empathy for customers and passion for revenue growth • Ability to collaborate and communicate effectively • Autonomous worker with an ownership mindset • Excellent verbal and written communication skills • Ability to work well in a fast-paced, rapidly changing environment
Benefits
• Fully remote position • Competitive salary and equity package • Comprehensive health, dental, and vision insurance • Flexible vacation policy • Company offsites two to four times per year • Equal opportunity employer
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