QA Associate

2 days ago

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Salary Finance

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We partner with employers to offer benefits that help employees around the world become financially healthier & happier

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201 - 500

Description

• Using an existing QA process to manage and monitor the customer calls, emails and Livechat against a set scoring sheet • Provide constructive and coherent feedback to internal customer service agents and outsourced teams • Deliver QA feedback to colleagues and their team leaders • Complete quality control checks on operations processes • Deliver training to new starters and existing team members in both an in-person and virtual environment • Proactively identify knowledge gaps within teams and deliver training and/or materials to improve service • Create and share regular reporting on the team's quality development

Requirements

• You are detail-oriented and enjoy ‘getting in the detail’ • You are able to work in a fast paced environment • You have the ability to work with employees at all levels of the organisation in an open office • You are self-motivated with excellent organisational and project management skills • Awesome if: Have experience using Excel • Previous experience in a Quality Assurance role • Have an understanding of FCA regulations

Benefits

• Company bonus scheme 💰 • 25 days holiday with an extra day off on your birthday 🎂 • Office first with up to a day a week working from home 🏢 • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸 • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶 • Great career development in a fast paced environment 🚀 • Regular company socials (post covid, although we’ve got quite good at virtual ones too!) • Volunteer days as part of our CSR program 🤝 • More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭