Customer Success Manager - SC Training

August 10

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Powering an improvement movement.

App Development • UI/UX Design • Software Engineers • Platform Development • iOS Development

501 - 1000

Description

• You’ll manage a portfolio of mid-market customers, with the objective of proactively driving deep product activation and adoption. • Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilising SC Training. • Become a trusted advisor to key stakeholders to enable the best customer experience possible. • You’ll be a product expert with the ability to advise your customers on training best practices. • Influence the product strategy to drive adoption and retention by being the voice of the customer. • Collaborate with the sales team to identify areas of opportunity and ensure “non-event” renewals.

Requirements

• Prior experience in a Customer Success Manager role • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption • Persuasion and presentation skills, with the ability to communicate up and down an organisation • Passion for building lasting relationships with customers and colleagues • Empathy, ability to actively listen, understand customer pain points, and take action • Ability to work in a fast-paced organisation and adaptability to changes in roles and responsibilities

Benefits

• Equity with high growth potential, and a competitive salary; • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. • In-house Culinary Crew serving up daily breakfast, lunch and snacks • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy • Quarterly celebrations and team events, including the annual Shiplt global offsite • Table tennis, board games, gym sessions, book club, and pet-friendly offices.