Customer Services & Offboarding Administrator
August 23
🔄 Hybrid – Manchester
Description
• Assist with the Customer Service function & lost customer process • Intaking customer and internal queries via email • Managing queries through to resolution • Assisting with the lost contract & customer process • Calculating and issuing final invoicing • Continuous review of the lost customer process
Requirements
• Minimum 2 years experience in an administrative role • Experience within the IT industry is a bonus • Good skills with Microsoft package • Excellent written English and communication skills • Confidence and ability to communicate clearly • Self-starting with problem resolution skills • Ability to learn new skills quickly • High attention to detail and accuracy • Good organisational and time management skills • Team mentality
Benefits
• Industry leading training and development • Competitive salary and progression • 23 days holiday plus bank holidays • Enhanced holiday benefits • Hybrid working policy • Company pension scheme • 6-months full pay during maternity leave • 2 paid leave days per annum to volunteer • Health cash plan with EAP access • Life assurance • Cycle to work scheme and discounts • Free 24-hour on-site gym • Social events and team activities
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