Technical Writer (Must be in based in UK)

July 6

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PolyAI

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Next generation conversational AI for unbeatable customer service automation.

Machine Learning • Conversational AI • Voice experiences • Voice Assistants • Customer experience

51 - 200

Description

• Write, edit, maintain, and enhance various content types, including knowledge base/help center articles, user guides, release notes, what’s new content, product how-tos, and tutorials • Collaborate with Product Managers, Marketing, Design and Engineering to recommend copy for all in-product screens, which extends to and is consistent with knowledge base articles • Collaborate closely with engineering leads to improve documentation processes, enhance discoverability, and manage long-term knowledge effectively • Guide, motivate, and train engineering teams to adopt and adhere to documentation process improvements and maintenance practices that help generate documentation quickly • Independently drive, manage, and prioritize multiple projects in a rapidly evolving environment where features are being shipped rapidly

Requirements

• A minimum of 5 years of experience writing for software developers, electrical engineers, technical operators, quality assurance teams, safety engineers, and similar audiences • Proven experience in producing, optimizing, and organizing written materials • Experience with SDK or API documentation for a technical audience • Proficiency with authoring tools such as Gitbook, XML, and Markdown • Expertise with Mintlify and Confluence is highly desirable and would have an immediate impact • A basic python understanding of programs and their outputs

Benefits

• Participation in the company’s employee share options plan • 25 days holiday, plus bank holidays • Flexible working from home policy plus a one-off WFH allowance when you join • Work from outside of the UK for up to 6 months each year • Enhanced parental leave • Yearly learning budget • Bike2Work scheme • Annual learning and development allowance • One-off WFH allowance when you join • Company-funded fertility and family-forming programmes • Menopause care programme with Maven • Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs