IT & Systems Administrator

6 days ago

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Policy Expert

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The UK's leading insurtech using proprietary tech and data insights to disrupt the insurance industry.

Home insurance • Contents insurance • Buildings insurance • Home emergency • Legal expenses

501 - 1000

Description

• Troubleshooting and resolving all issues relating to hardware, software(3rd party and OS), network, printer and telephony. • Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc. • Maintaining all IT assets to ensure details are recorded and updated/moved as required. • Setting up new assets because of new starters or office moves, ensuring these are configured correctly. • Pro-actively managing the update and patch cycles for the IT assets, both Mac and PC. • VIP and visitor support within meeting room AV systems. • Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever-changing needs of the business. • Working in a rota/on-call capacity to ensure IT support coverage over the core business hours.

Requirements

• Minimum of 3 years’ experience in a hands-on 2nd line IT support role. • A good technical background and experience in supporting a variety of technologies and systems. • Strong Apple macOS and Windows 10/11 skills. • Microsoft Active Directory (Azure Entra and on-prem), WSUS and Group Policies. • Office365 administration including OneDrive, SharePoint, and Intune. • Working knowledge of PowerShell and ideally Apple scripting. • Working knowledge of 3rd party patch management systems. • Strong professional, interpersonal and customer care skills. (Ability to relay complex technical information to non-technical staff) • Strong organisational and time management skills with the ability to manage your own time efficiently and effectively. • A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur. • A high level of personal integrity, you display respect and empathy for others and are consistent, open and honest. • Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed).

Benefits

• Private medical cover with Vitality • Dental Insurance • Hybrid working • Training and education through LinkedIn Learning and Plurasight • Travel season ticket loan • Social events throughout the year • Access to selected London O2 events and use of a Private Lounge. • Employee Wellbeing Programme