Pension Insurance Corporation plc
The purpose of PIC is to pay the pensions of our current and future policyholders.
De-risking • Buyouts • Buy-ins • Longevity risk insurance • pension insurance
201 - 500
Head of Operations
June 3
🔄 Hybrid – London
Pension Insurance Corporation plc
The purpose of PIC is to pay the pensions of our current and future policyholders.
De-risking • Buyouts • Buy-ins • Longevity risk insurance • pension insurance
201 - 500
Description
• Leadership of PIC’s Operations function, including: 1. Investment Operations - Derivative Operations - Asset Operations - Investment Reporting 2. Customer Operations - Pension Services - Reinsurance Operations - Customer Experience - Policy Data Management 3. New Business Onboarding 4. Operations Transformation leadership • Ensuring effective operations and oversight of PIC’s outsourced service providers, including: - Administration service providers for pension services & customer experience - Custody and accounting services - Data providers - Close collaboration will be required with PIC’s Third Party & Outsourcing (TP&O) team. • Change leadership for Operations - Leading the transformation of PIC’s Operations functions as part of the Investment Platform Programme (IPP), identifying opportunities for improvements in support of future growth. - Setting the strategic direction for improving the operating model in areas of responsibility - Identify opportunities for improvements in efficiency as well as enhanced risk management. - Partnering closely with other functions to coordinate change across PIC’s Change team, Enterprise Architecture, Technology and Business Process Management & Improvement (BPM&I) - Contribute to the relevant elements of strategic initiatives, including the Investment Platform Programme, Customer Programme and regulatory initiatives. - Lead Operations’ participation in new business planning, readiness and integration • Operational Resilience - Identify appropriate solutions for PIC’s Operations functions in line with PIC’s Operational Resilience framework and risk appetite. - Develop Business Process Management for Operations, aligned to the function’s Risk and Control Self Assessments • General - Develop talent in the Operations team to enhance both technical and non-technical skills enabling succession planning and career progression - Establish and maintain effective engagement with Finance, Investments, Technology, Legal and Assurance functions - Responsibility for setting and overseeing budgets for Operations - Support the COO in understanding and managing inter-dependencies of strategic plans across the broader function with corporate objectives - Provide leadership across the COO function as a senior member of the group
Requirements
• Experience with the operating models for supporting investment activities and administration of services to clients. • Experience managing multiple teams in a financial services organisation, regulated by the FCA/PRA • Experience leading an operations function through significant change and organisational development • Experience in developing and implementing operational strategy alongside line management responsibilities • Experience with process improvement and automation would be beneficial. • Ability to manage multiple priorities across a variety of business areas/domains • Understanding of the components of the operating model (technology, data, process) and how to orchestrate them to deliver changes • Intellectual curiosity, with openness to learning about PIC’s business and broader market • Strong problem-solving skills, with the ability to lead others to conclusions/solve problems. • Experience working with and presenting to Boards and relevant committees and forums.
Benefits
• 28 days’ annual leave plus bank holidays • Pension • Insurance for Travel, Private Medical, Critical Illness, Life Assurance and Income Protection • Save As You Earn (SAYE) • Bonus • Flexible Working • Dress for your Day • Cycle to Work • Fruit and snacks • Company events
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