Patchwork Health
On a mission to unleash the power of flexible working to solve the global healthcare workforce crisis.
51 - 200
Client Partnership Director
Yesterday
🔄 Hybrid – London
Patchwork Health
On a mission to unleash the power of flexible working to solve the global healthcare workforce crisis.
51 - 200
Description
• Building and maintaining trusted strategic partnerships with clients, with a particular focus on executive and senior stakeholders acting as their primary point of contact. • Providing transformational support for senior stakeholders in the utilisation of Patchwork’s solutions, ensuring that our clients implement services and plan projects effectively. • Providing senior leadership for Key Account Team meetings with your region, ensuring plans and actions are captured to address clients’ needs. • Ensuring that all client matters are addressed with agility and efficiency, and in line with Patchwork values. • Ensuring clients are regularly engaged with a complete review of their maturity of using Patchwork solutions, utilising a maturity matrix and similar tools. • Ensuring that clients are supported, through all mediums, including on a face- to-face basis where necessary. • Ensuring all client contracts are in effect according to agreed terms and conditions. • Owning responsibility for client renewals; and ensuring all renewals meet Patchwork’s expectations and capabilities. • Working strategically with external and internal stakeholders to expand their usage of Patchwork solutions. • Identifying and leading opportunities for upselling or cross-selling to support clients in adopting new technology, solutions or services from Patchwork, introducing and assisting the Sales Team, where necessary, to ensure upsell and cross-sell opportunities are maximised and succeed. • Conducting regular strategic reviews of the market and regional status to aid in identifying new ways to ensure client retention. • Collaborating strategically with internal teams to relay clients’ evolving needs. • Working with the Director of Client Partnerships and other Client Partnership Directors to support the continuous development of service delivery to support client happiness being maximised. • Confidently communicate recommendations to improve outcomes, system and service improvements, through the right internal channels, building effective relationships with those internal stakeholders. • Accountability and responsibility for all client documentation and utilisation of internal systems such as the CRM for client reporting. • Ensuring internal stakeholders have oversight of any client Key Performance Indicators (KPIs), service delivery and achievements against defined outcomes in the utilisation of Patchwork solutions. • Utilising data to aid decision-making processes and focus activity proactively to support clients, whilst ensuring data is delivered in line with Service Level Agreements (SLAs).
Requirements
• Demonstrable experience in account management, in a revenue generating capacity. • Proven track record of driving growth and retention of key clients in an enterprise sales environment. • Excellent business partnering skills with both internal and external stakeholders, in particular executive level stakeholders. • Demonstrable experience in successful contract negotiation. • Proven track record of working with a strategic mindset to maximise opportunities with clients. • History of adopting new techniques and ways of working, in order to keep up to date with the market. • Strong reporting capabilities in order to communicate effectively with internal and external stakeholders. • Exceptional communication skills, equally at ease working autonomously or as part of a collaborative team. • Tech savvy and adaptable to new technologies and systems. • Familiarity with systems such as HubSpot or at other CRMs is essential. • Eagerness to work with multiple people and be a self-starter. • Prideful in attention to detail. • Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities. • Experience in a tech start-up/scale-up. • Experience or knowledge of the NHS, healthcare, or healthtech industry. • Experience or knowledge of workforce applications. • Experience with SaaS products.
Benefits
• Hybrid and flexible workplace • Cycle Scheme • Tech Loan Scheme • EMI Share Options • Perkbox + Perkbox Medical • Coaching via More Happi • Employee Assistance Programme (Health Assured) • Personal Learning & Development Budget • Flexible income options via Wagestream • Dog friendly London Hub • Vibrant and fun London Hub with unlimited refreshments & games • Access to co-working spaces across the UK
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