Ometria
Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS
51 - 200
Senior Technical Customer Success Manager
June 13
🔄 Hybrid – London
Ometria
Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
Ecommerce marketing • Customer insight • Online Retail • Single customer view • SaaS
51 - 200
Description
• Enterprise Customer Solutions Manager role to drive value and success for clients. • Reporting directly to the Vice President of Customer Success. • Managing technical projects across a portfolio of VIP customers. • Nurturing C-Suite technical client relationships and ensuring maximum client satisfaction. • Facilitating smooth technical project delivery.
Requirements
• Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space. • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives. • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations. • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives. • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships. • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives.
Benefits
• 30 days holiday + 1 day on your birthday (plus bank holidays) • Mental Health Support (Spill, Calm) • Cycle to work scheme • Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) • Professional Development Fund
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