The National College
Multi-award winning video CPD to empower school leaders, teachers and governors, delivered digitally by education expert
11 - 50
Head of Customer Success
Yesterday
🔄 Hybrid – Sheffield
The National College
Multi-award winning video CPD to empower school leaders, teachers and governors, delivered digitally by education expert
11 - 50
Description
• Join one of the world's leading EdTech companies. • Provide SaaS-based CPD to over 45,000 schools globally. • Shape the customer success strategy for over 16,000 schools. • Ensure customer satisfaction, retention, and growth. • Develop and execute a tailored customer success strategy. • Deliver best-in-class customer service levels. • Maintain churn below 8% annually. • Drive Customer Success Qualified Lead generation and X-sell opportunities. • Lead implementation, support, and renewals departments.
Requirements
• Extensive SaaS experience, • Adept at managing high-volume customer bases over 10,000. • Comfortable in handling raw data and data analysis to derive trends. • Experienced in implemented new reporting methods and software applications. • Experience with a segmented customer base with wide-ranging ARR. • Skilled in solving complex business problems with data-driven insights. • Strategic thinker with a focus on operational excellence and results. • Exceptional communicator and team leader. • Commercially minded with a passion for Customer Success. • Adaptive in a fast-paced environment.
Benefits
• Hybrid working model with regular collaboration days in our Sheffield HQ. • Opportunity to contribute to a rapidly growing EdTech scaleup. • Competitive benefits package including pension scheme, holiday allowance to 38 days, life assurance, and access to wellness programs.
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