Mollie
Making money management effortless for every business in Europe.
Paysafecard • Mastercard • SEPA Credit Transfer • SOFORTbanking • SEPA Direct Debit
501 - 1000
Customer Success Manager
August 12
🏢 In-office - London
Mollie
Making money management effortless for every business in Europe.
Paysafecard • Mastercard • SEPA Credit Transfer • SOFORTbanking • SEPA Direct Debit
501 - 1000
Description
• Be part of a rapidly growing UK team, work in a fast paced environment with lots of autonomy and make an impact on Mollie UK’s success story. • Join Mollie at an exciting growth stage for both the company and the UK team. • We’re a market leader in European payments, loved by over 200,000 businesses including Gymshark, Ooni Pizza and Castore. • Join our expanding Customer Success team to build on our success to date; driving account growth and focusing on customer retention. • We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success. • Manage a portfolio of accounts to nurture relationships to identify opportunities & commercial growth • Build and maintain strong, long-lasting relationships with key customers • Act as the key commercial point of contact to help drive customer growth & handle contract renewals • Develop and implement customer success plans to ensure customers achieve their business goals, via Quarterly Business Reviews • Monitor product usage and performance metrics to identify opportunities for improvement and growth • Gather and analyse customer feedback to drive continuous improvement of our products and services • Advocate for customer’s needs within the company, influencing product development and service enhancements • Use data and insights to identify opportunities for commercial growth and retention • Work closely with Direct Sales to ensure a seamless handover experience for our customers
Requirements
• 3+ years of Client Services experience as a Customer Success / Relationship Manager or Account Manager with direct experience in developing customer relationships that promote growth, retention and loyalty • Customer centric, with a commercial mindset, with proven experience driving revenue growth • Ability to manage multiple customers and projects simultaneously, prioritising effectively • Understanding of payment processing and financial technology, or strong interest in eCommerce • Analytical mindset with the ability to interpret data and make data-driven decisions • Excellent presentation, communication and interpersonal skills, with the ability to build rapport and trust with customers • Proficiency in CRM software and other relevant tools. • Team player attitude, used to working with others to achieve success • A willingness to travel, including visiting customers in person and also to Mollie’s HQ in Amsterdam
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