Head of Service Operations (Coaching)
August 23
🔄 Hybrid – London
Description
• Deliver world-class coaching - Build a differentiated coaching service that delivers superior health outcomes and excellent customer retention. • Drive Execution & Operational Excellence - Rapidly translate program design into program delivery, testing and learning constantly and incorporating customer feedback. • Own and deliver the service SLAs, ensuring excellent availability, response times, coaching quality and efficiency. • Lead Strategic Expansion - Identify and implement the structural changes required to enable rapid scaling of the service; including hiring models, tooling and systems, progression and reward. • Cultivate People Success - Confidently lead a large and expanding team of coaches, promoting a positive culture that results in coach loyalty and high quality service. • Collaborate Across Functions: Leverage shared resources (e.g. marketing, tech and product, CRM) and in house experts (Head of Behaviour Change and Head of Coaching Quality) to enhance the success of the service.
Requirements
• 8+ years of experience (no experience in coaching necessary) • Track record of delivering impact • Grown and managed large teams • Customer centric • Data driven • True owner • Problem solver • Collaborator • Ideally overseen a period of intense growth • Ideally with an interest or background in coaching or healthcare
Benefits
• Competitive salary based on experience • Share options • Private medical insurance • £400 annual learning & development budget with Learnerbly • Gym & wellness benefit with Wellhub • Remote opportunity / Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week • Cycle to work scheme • Electric car scheme • 25 days holidays and generous parental leave & flexible working policies • Annual company retreat • A fun and friendly working environment with sharp and motivated co-workers
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