Launchmetrics
Connecting Strategy with Execution
Digital Sample Tracking • Contact Relations Management (CRM) • Digital Asset Management & Virtual Lookbooks • Influencer Marketing • PR Monitoring
201 - 500
Customer Success Specialist
March 16
🏢 In-office - London
Launchmetrics
Connecting Strategy with Execution
Digital Sample Tracking • Contact Relations Management (CRM) • Digital Asset Management & Virtual Lookbooks • Influencer Marketing • PR Monitoring
201 - 500
Description
• Be an expert on system functions and features • Ensure appropriate client contacts and documentation • Lead regular account reviews • Gather local client feedback for product teams • Anticipate and monitor dissatisfied accounts • Complete all client follow-up training • Identify opportunities for upsell and cross-sell • Evaluate and document implementation plans • Project-manage incoming client requests
Requirements
• Bachelor's degree or equivalent experience in business or related field • Minimum 1 year previous experience in Customer Success or another related role • Ability to perform within a fast-paced, multi-priority setting • Customer-first mentality • Strong technical aptitude • Excellent interpersonal and writing skills • Experience in Fashion, Luxury, Beauty, or PR space • Exposure to global customers
Benefits
• Growth and advancement possibilities • Learning and development allowance • Tailored benefits package • Flexible work arrangements • Support for establishing home office • Other perks
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