Collections Specialist & Financial Wellbeing Champion

August 23

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Kroo Bank

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Description

• Communicate directly with customers via in-app chat, email and telephone • Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery • Play a central role in the day-to-day management of loan lifecycle events • Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending • Produce reports on key metrics • Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite

Requirements

• Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures • Good knowledge of consumer credit practices and relevant FCA regulation • 2 years experience working with consumer credit products as minimum • Positive attitude and willing to learn • Have worked at a start-up before • Have experience establishing lending operations in a fintech, bank or lending business

Benefits

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. • Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. • Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. • Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. • Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. • Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development. • Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. • Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym. • Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. • Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. • Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. • Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. • You get full healthcare for you and your nuclear family via Vitality.