Senior Community Manager
August 1
🏡 Remote – Anywhere in the UK
Description
• Manage the global Old School RuneScape online community. • Develop community assets such as blogs, livestreams, and interviews. • Maintain a strong presence and promote on community forums, social media, and within our online games. • Assist with events, trade show and exhibitions. • Schedule, manage and feature in broadcasted media including livestreams, videos and podcasts • Operate and manage Jagex’s community platforms including Discord and social media profiles. • Work with the Lead Community Manager to develop robust action plans in support of the Old School product and improvements within the Community Management team. • Own community initiatives, highlighting what is required to make a content release happen and managing the moving parts such as copy, content creation, surveys, social engagement, and sentiment reporting. • Create, develop and manage compelling in-game and real-world campaigns; utilising cross-team collaboration, engagement strategies, and project management to connect staff, players and communities.
Requirements
• Experience in community management, preferably within the gaming industry. • A passion for gaming, especially MMO’s, and the changes that community management can bring to positively improve the player experience. • Experience working closely with product teams and providing feedback based on player sentiment. • Demonstrable experience in creating and executing community campaigns. • Proficient in using social media platforms for community engagement and promotion. • Understanding and experience of influencer management. • Comfortable in a fast-paced, dynamic environment and able to manage multiple tasks effectively. • Proficient in using community sentiment analysis tools and data analysis. • Willingness to travel to trade shows and exhibitions.
Benefits
• Private Healthcare, including Dental Plan • Minimum 6% Pension contributions • Employee Assistance Programme & onsite Counselling • Life Insurance • Discretionary annual performance bonus • Enhanced family leave policies from day 1 • Flexible working hours • 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
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