August 14
🔄 Hybrid – Cambridge
• Answer to player inquiries via email with professionalism, expediency and quality • Assist players with account and payment issues • Reach out to players under our Duty of Care MTX policies • Identify player issues, acting internally as the 'Voice of the Player' • Undertake general project work where needed
• Initial experience in a customer-facing role, ideally with an online component, or in a role with transferable skill sets • Outstanding written English including the ability to craft messages that are positive, personal, professional, friendly and engaging • Ability to review information from a variety of sources and then make a great decision for the customer and the business • Exceptional critical thinking and attention to detail • Strong decision maker and able to apply sound judgement • A great work ethic and willingness to be accountable
• Private Healthcare, including Dental Plan • Minimum 6% Pension contributions • Employee Assistance Programme & onsite Counselling • Life Insurance • Discretionary annual performance bonus • Enhanced family leave policies from day 1 • Flexible working hours • 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
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