Account Director - United Kingdom

May 9

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Insider.

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Online Marketing • Predictive Analytics • Web Personalization • E-commerce • Mobile Platforms

1001 - 5000

💰 $121M Series D on 2022-02

Description

• Own a portfolio of existing accounts and take responsibility for their retention and growth. • Identify upsell and cross sell opportunities within existing accounts. • Proactively own renewals in accounts in cooperation with the Customer Success team. • Succeed in a team selling environment for maximum account penetration and coverage. • Consistently forecast monthly and quarterly performance. • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations. • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints. • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets. • Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. • Achieving customer advocacy goals with the marketing team with success stories, and testimonials. • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Requirements

• 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS. • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world! • Proven track record of using sales & persuasive skills. • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support. • Passion for testing, measuring, and improving outreach and follow up effectiveness. • Strong communication skills in both writing and speaking (English). • High sense of responsibility and accountability. • A strategic thinker with excellent project and time management skills. • Experience negotiating and navigating contracts and legal discussions. • Thrives in a fast-paced, high growth, rapidly changing environment. • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist). • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts, • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Benefits

• Mens sana in corpore sano! You’ll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! • We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) • Vitality - covering for your private medical care. • a chance to work in an international, diverse, and inclusive environment, • access and opportunity to gain a limitless network all over the globe, • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, • to be part of an industry that’s shaping the future of customer experience • access to many hard and soft skills pieces of training to help you improve and challenge yourself, • access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. • space to share your skills through training sessions and workshops if you wish. Sharing is caring! • the infamous team activities that are bursting with fun, • no Dress Code!