Technical Customer Service Specialist

June 3

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Hyva

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WE MOVE YOUR WORLD

Hydraulic cylinders • Cranes • Compactors • Loading Systems • Hook loaders

1001 - 5000

Description

• The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro-active Technical, logistic, administrative and financial support for completion of sales orders in his specialization. • Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer • Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization • Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization • Support the internal order management team in regard to commercial and technical questions • Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system • Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer • Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions • Work in conjunction with Finance department in regard to late payments and delivery stoppage.

Requirements

• Bachelor’s degree (or higher) in a technical  business field • Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage. • Technical background with understanding of the regional and national automotive aftermarket market. • Computer skills like MS Office, ERP systems, … • Analytical mindset, strong organizational and project management skills • Excellent communication and interpersonal skills, creative and problem-solving mindset • Team player

Benefits

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources. • We have a highly dynamic and very international work environment. • We have Great Place to Work certified countries! • We provide a competitive salary which is adjusted on an annual basis in case of good performance.