Hypervolt
The smartest way to charge.
power-electronics • ev-charging • charging-infrastructure
51 - 200
Customer Support Executive
July 23
🏢 In-office - London
Hypervolt
The smartest way to charge.
power-electronics • ev-charging • charging-infrastructure
51 - 200
Description
• Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products. • Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations. • Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database. • Stay current with Hypervolt’s products, services, and industry trends. • Educate customers on the proper use and maintenance of Hypervolt products.
Requirements
• Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry. • Proven track record of diagnosing and resolving technical issues efficiently. • Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure. • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving abilities with meticulous attention to detail. • Ability to think critically and develop innovative solutions to complex issues. • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment.
Benefits
• Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally. • Professional Growth: Opportunities for career advancement and professional development within a fast-growing company. • Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation. • Competitive Compensation: Attractive salary and benefits package, including performance bonuses.
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