Staff Solutions Architect

September 7

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Harvey

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Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.

11 - 50

🔥 Funding within the last year

💰 $80.6G Series B on 2023-12

Description

• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients. • Address and resolve customer queries related to security, architecture, AI technology, and platform integration. • Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms. • Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform. • Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities. • Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs. • Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders. • Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.

Requirements

• Strong knowledge of security standards and best practices, particularly in relation to AI and cloud-based platforms. • Proven experience with customer-facing roles, including the ability to explain complex technical concepts to non-technical audiences. • Familiarity with setting up and configuring SSO and other authentication protocols. • Excellent problem-solving skills with the ability to think creatively and strategically. • Strong communication and interpersonal skills, with the ability to build relationships with both internal teams and external customers. • Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

• Top of market cash and equity compensation. • Performance: $0-30M ARR in the last 18 months.