Freshwave
The connectivity infrastructure-as-a-service provider delivering assured connectivity.
51 - 200
Network Support Engineer
August 20
🔄 Hybrid – London
Freshwave
The connectivity infrastructure-as-a-service provider delivering assured connectivity.
51 - 200
Description
• Working with the wider support teams and remote field engineers in fault finding and resolution of issues across our deployed networks. • Configuration of equipment including wireless controllers, switches, access points & routers, mobile Cells • Ensuring all faults are tracked, documented and resolved according to our customer SLAs. • Ensure documentation in form of site records, processes and procedures are maintained in our Business Systems and SharePoint • Supporting system change requests, router builds, ISP line migration, SSID deployments, switch configurations and LAN adoptions. • Providing support and technical explanation to both onsite management/staff and their guests/customers. • Ensuring clear communications between Freshwave engineers, 3rd party engineers and other departments. • Remote Support / Testing for onsite deployment Engineers. • Occasional onsite investigation/replacement of equipment or testing may be required. • Reacting to alerts from Network Monitoring Systems and pro-active monitoring of the NOC.
Requirements
• Knowledge of major networking protocols around OSI model specifically for configuration, commissioning, testing, and fault finding • Knowledge of a wide range of network equipment vendors, including wireless controllers, switches, access points & routers from different vendors such as Ruckus Wireless (Virtual Smartzone, Zone Director, L2 Switching), MikroTik, Aruba/HP, Cisco, Meraki. • Experience of working within a fast-paced support environment, including ticketing systems and remote teams • Customer Facing Service Desk experience. • A good level of Microsoft suite skills including Word, Visio and Excel.
Benefits
• Minimum 25 days annual leave plus bank holidays • Pension • Life Assurance and Income Protection Assurance • Private Medical Insurance • Enhanced maternity and paternity leave • Employee Assistance Programme • Family Friendly Policies • Hybrid and Flexible Working Policies • Gym and Fitness Classes • Cycle to Work Scheme • Long Service and Recognition Schemes
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