Call Center Agent

September 6

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Fresh Form Draft

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Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture.

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Description

• As a Call Center Agent, you will be the first point of contact for customers providing excellent customer service by addressing inquiries, resolving issues, and offering support. • This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment.

Requirements

• Customer Support: Answer incoming calls and handle customer inquiries, concerns, or complaints professionally. • Problem Resolution: Identify and troubleshoot customer issues, providing appropriate solutions and alternatives in a timely manner. • Order Processing: Assist customers with placing orders, managing accounts, or processing transactions. • Data Entry: Accurately document call details, customer interactions, and resolutions in the company’s system. • Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers. • Follow-up: Provide follow-up communication to customers to ensure satisfaction and issue resolution.

Benefits

• Competitive salary commensurate with experience. • Comprehensive health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off (PTO) and company holidays. • Employee wellness programs. • Professional development and training opportunities. • Flexible working hours.