System Integration Analyst

July 24

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Data Driven Commerce Platform

Payment Solutions • Mobile Payments • Mobile Marketing • Mobile Incentives • Incentive Management

201 - 500

💰 Private Equity Round on 2018-10

Description

• Learn and adapt to the ever changing hardware and software environments of payment systems and processing • Work with various payment hardware devices and POS systems within the lab environment • Read and understand business requirements and technical design documentation • Provide assistance or suggestions to influence product design • Work closely with a team to meet deadlines sharing in responsibilities and providing assistance • Train production support staff and technicians on new products and features, system setup and configuration • Provide detailed technical and support documentation • Grow to become a product and implementation SME • Conduct integration certifications with 3rd party software integrators; understand implementation, tailor test suite accordingly, analyze test data, provide feedback • Work closely with QA team providing testing support, integration details, technical support • Assist on occasion with creating and executing thorough test plans, including positive and negative testing, functional testing, and regression tests • Test efficiently with innovative tools and automation • Work with QA team identifying testing gaps, proper coverage, and testing approach relative to complex integrations and system use cases • Work with engineers on troubleshooting and identifying root causes of dev issues and production issues alike • Work with software integrators to certify integrations to our platforms • Provide strong customer service communication to integrators and end users • Respond to technical questions in person, via email, or over the phone • Work with Engineers gathering details and conveying the technical information back to integrators • Work closely with resellers and implementers with knowledge transfer, documentation, installation procedures, troubleshooting, level 3 technical support • Provide oversight and guidance in the device ordering process per integration details • Publish training manuals, test cases, specifications, and other technical documentation • Help enforce version control and proper documentation • Notify customers of product availability

Requirements

• Bachelor’s Degree in computer science, management information systems, or a related degree from an accredited college or university • Demonstrate a strong technical aptitude, experience in software development a plus • Experience working with: Windows CE, XP, 7, 8, 10 • Office 2007- 2013 • Software Testing Essentials • Administration of systems such as Jira, Confluence, Zephyr • PCI policies and best practices • Knowledge of the payment industry, including EMV, eCommerce sites, industry best practices • Java • .Net • Lua • iOS • Android • POS systems/hardware experience a plus: Micros Point of Sale, Ingenico, VeriFone in various industries (retail, hotel, ecommerce, restaurant)

Benefits

• Competitive benefits and compensation • Business casual atmosphere